Back Office Support

Back-office support refers to administrative services that do not directly serve clients. Even though these positions don’t immediately fall under the category of customer care, they oversee streamlining and enhancing the customer experience (CX).
What do employees in the back office do?
Employees at the back office are responsible for a variety of administrative responsibilities such as record keeping, data management, and so on. Staff in the back office may also offer their skills in accounting, finance, information technology, and other fields, depending on the business or industry.